this role, you'll provide senior-level IT infrastructure and systems engineering support, specializing in design and implementation for clients of our Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT issues, leveraging your exceptional technical prowess. The position involves Service Desk … a hands-on problem-solving approach and excel in multitasking and workload prioritization. Requirements: Minimum 5 years of demonstrable experience in IT support services or consultancy. Proficiency in installation and configuration of systems. Advanced knowledge of Microsoft Server technologies including MS Server (2016, 2019, 2022), Active Directory Services, Group Policy, Windows TerminalServices, Certificate Services, ADFS, and PowerShell. Experience in advanced Exchange (2016, 2019) installation, configuration, and troubleshooting. Expertise in virtualization configuration and troubleshooting (HyperV/VMware). Strong firewall troubleshooting skills across mainstream products. Proficiency in network management including more »
exceptional customer service. This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. It serves as the final escalation point for IT issues, requiring exceptional technical expertise, occasional after-hours work, on-call support … customer expectations. Utilizing a 'hands-on' problem-solving approach and effectively managing workloads. Required Skills: 5+ years of demonstrable experience in IT support services or consultancy Experience in installation and configuration of systems Proficiency in Microsoft Server technologies such as MS Server (2016,2019, 2022), Active Directory Services, Group Policy, Windows TerminalServices, PowerShell, etc. Advanced Exchange (2016, 2019) installation, configuration, and troubleshooting Virtualization configuration and troubleshooting (HyperV/VMware) Firewall troubleshooting across mainstream products Network Management skills including TCP/IP, L3 routing, VLAN management, and LAN/WAN SQL Server more »
of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees … users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing and … and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms • Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, TerminalServices, backup software, Active Directory and Citrix thin client and locally more »
