1 to 2 of 2 Systems Management Server (SMS) Jobs in the North West

customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers Cisco VOIP phone system Classrooms with interactive … whiteboards, data projectors, and audio systems HP switches throughout LAN infrastructure Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned … agreed SLA Escalate unresolved incidents and report third-party service requirements Record and update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure more »

event. Role Duties include: Attending sporting facilities and events, the events team install and manage the smooth running of timing and scoring data systems Supporting senior members of the team Attending weekday and weekend events Preparing equipment (inclusive of packing vans and cleaning equipment ready for Events) Planning … workload Installing/testing technical IT equipment and systems Testing equipment and systems Project management – for the lead up to an Event Liaising with customers – via calls, emails and face to face Hardware support IT and software knowledge with experience with Microsoft Excel Learning … equipment to collate timing/scoring data, produce results and the dissemination of this to participants and spectators using a variety of mediums including SMS results messages, television graphics, electronic scoreboards, LED video screens, custom event aps, social media and tracking tools. APG Leisure (our swimming products side of the more »