1 to 2 of 2 Support Officer Jobs in Wales

Solutions that make a difference to our users? If so, the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join a dynamic team. Working across BCU you will be responsible for the operational support across a range of ICT … System Solutions providing the training and support of ICT skills, system solutions, coordination of training activities and involvement with implementations. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Your key responsibilities … user problems, some of which are complex, and where necessary discuss options for resolution with ICT colleagues/senior managers o Train users/support staff on software solutions (both classroom and desk side) o Maintain/manage all training activities (coordination, planning and strategy) within your portfolio Working more »

IT Solutions that make a difference to our customers? If so, the Informatics service is looking for a full time positive and enthusiastic IT Support Officer to join our dynamic Service Desk team. Supporting across BCU you will provide operational support across a range of IT System … Solutions providing the training and support of IT skills, system solutions, coordination of training activities and involvement with implementations. Your key responsibilities include: Advise on the support elements of a wide range of solutions Respond to all types of IT related issues reported either via the telephone, informatics … Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused more »