1 to 1 of 1 Service Delivery Jobs in Dumfries and Galloway

kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide … the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated … actions as indicated by our processes Assist with project delivery when required Keep clients up to date with the progress of their issue Submit timesheets and expense reports as indicated on their SOPs Mentor the junior service team members Follow all security procedures and keeping an eye out more »