1 to 25 of 32 Service Delivery Jobs in Birmingham

Service Delivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus Service Delivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced Service Delivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar Service Delivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »

our people are allowed to thrive within their roles by providing better and productive ways of working. You will have responsibility for Problem Management, Service Transition, and Continuous Service Improvement (CSI) on behalf of IT Services. We are looking for an experienced Service Transition & Improvement Manager. If … this is you, please see the Skills for the Information Age (SFIA) aligned Job Description with emphasis on Service acceptance, Problem management, and Business process improvement. We are looking for someone to help us improve our digital maturity, reduce demand, and decrease incidents giving our colleagues a better digital … employee experience (DEX). You will be responsible for analysing data, identifying repeat problems, and facilitating solutions. You will be accountable for ensuring formal service acceptance criteria whilst providing leadership to colleagues who you will advise and support as they prioritise organisational capabilities and apply service improvements. You more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

Technical Delivery Manager | Network Infrastructure > Birmingham > £50,000 to £65,000 + Up to 20% Bonus > 10% Pension + Life Assurance + Excellent Benefits + Share Equity > Hybrid Working The Role In a Nutshell We need to see practical evidence of technical delivery within an on-premises network … a "problem manager than a project manager"! Working in a large-scale enterprise agile environment. About this Role The purpose of this Network Infrastructure Delivery role is to lead the delivery and implementation of network initiative projects, be they infrastructure rollout, service capability, network realisation, optimisation or … experience. Skills & Experience Required Mandatory Expertise in large-scale technical delivery. Experience working within high-profile, critical, and complex project deliveries. Experienced in technical delivery of large-scale complex projects and Agile delivery practices. Evidence of complex decision-making and problem-solving. Understanding of complex time/cost more »

ServiceNow Service Delivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »

Job summary As a Microsoft 365 Product Owner, you will join our IT Service Delivery team who support 24,000 colleagues delivering Modern Workplace solutions to the Trust. The role includes identifying opportunities, solution design, and implementation of Microsoft 365 Modern Workplace applications, including Office, Teams, OneDrive, PowerAutomate … our responsibilities include the architecture and adoption of Modern Intranets and SharePoint EDRM for our users. You will drive the strategic vision, roadmap, and delivery of Microsoft 365 solutions within UHB. Your focus will be on enhancing end-user experiences, productivity, and collaboration by using existing technologies and assessing … be. Main duties of the job As a Microsoft 365 Product Owner, you will be responsible for driving the strategic vision, roadmap, and successful delivery of Microsoft 365 solutions. Your focus will be on enhancing end-user experiences, productivity, and collaboration within the organisation. The post holder will represent more »

will be operating a range of administrative processes, providing PA support to the Divisional Director and offering flexible business support to contribute to the delivery of business activities and objectives to time, quality and within budget. What youll be leading on Operate many administrative processes, ensuring that these are … management decision making. Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives. Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders … to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary. Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible. Manage smaller pieces of work to completion more »

FIELD SERVICE ENGINEER - ANNUAL PACKAGE of £60,000 PLUS : CRANES & LIFTING EQUIPMENT – WEST MIDLANDS - UP TO £42,000 BASIC SALARY + OVERTIME (£18,000) COMPANY VEHICLE AND BENEFITS - STRUCTURED TRAINING AND PROGRESSION: Are you a qualified engineer who has hands-on experience with any lifting equipment? Who is looking … Who have a track record of developing their staff? If the answer to the questions is yes, then this is the role for you. Service Engineer role with a focus on Cranes and Conveyors, covering the West Midlands. You will benefit from a stable organization, who train their staff … depending on experience. Lots of overtime with an average extra of £18,000 overtime pay annually across the existing team members. Main Accountabilities: Field Service role – covering the West Midlands PPM maintenance of cranes Breakdown maintenance and fault finding Installation of new kit Inspection of lifting equipment Clear customer more »

return you can expect to join like minded people who deliver unequivocal excellence in all aspects of their role. You will be passionate about service delivery and will want to make difference to the communities we live and work in. For further information please contact Adam Melvin, adam.melvin … complaints and supporting changes in practice *Wide knowledge of a range or pre and post-operative care, ability to plan and organise duties/service requirements associated with physical and human resources , ability to allocate tasks/duties to a range of staff *Can demonstrate an understanding of human … of practice/professional and Trust guidelines *Can demonstrate understanding of how to review/plan staff rotas in accordance with Trust guidance/service need and mitigate workforce risks associated with staff deployment *Demonstrates ability , passion and knowledge of the following *Leadership *Team building/team work *Physical more »

have a lot to do. To ensure we continue to strive for excellence we need to safeguard our Teams by supporting them in the delivery of this critical work. The management and development of the team is of the highest priority. In this role you would provide strategic direction … Ability to work under pressure *Able to lead and motivate a multidisciplinary team *Evidence of people management skills including change-management and negotiation for service delivery *Excellent verbal and written communications skills *Sound clinical reasoning and decision making *Maintain integrity and confidentiality *Ability to perform in stressful and … and honestly with staff *Demonstrate initiative *Flexible *Requires the ability to adapt and quickly respond to changes that will impact on the provision of service Desirable *Proven analytical skills in interpreting complex information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »

for a Finance SystemsAnalyst to join our IT team based in Solihull. The role is hybrid working. The role is responsible for ensuringthe effective delivery of the relevant finance application services by leveraging specialist knowledge. It translates business requirements into functional specifications and effective, efficient and compliant business solutions. … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures. more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

with working in an outsourced setting with ICT vendors. ·Competence in setting priorities, meeting agreed deadlines, and managing stakeholder expectations. ·Proficiency in using ICT Service Desk ticketing systems. ·Understanding of various project management strategies. ·Practical understanding of service delivery frameworks, particularly in relation to managing suppliers and more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

that's looking for a professional who can support the wider business and all of their systems.This role involves collaboration with the infrastructure and service delivery teams as well as variety of vendors. Key Responsibilities: Develop and document technical requirements. Collaborate with internal IT and vendors. Review business more »

PA including car allowance The Organisation Think Community Partnership are supporting a leading housing association dedicated to providing quality, affordable homes and excellent service to their tenants. Based in Birmingham, they manage a diverse portfolio across the Midlands region, and are committed to enhancing their communities and ensuring compliance … comply with relevant health, safety, and environmental regulations. Monitor and report on the performance of the asset management function, including financial performance, compliance, and service quality. Lead, motivate, and develop a team of asset management and compliance professionals. Oversee the budget for asset management activities, ensuring cost-effectiveness and … value for money. Collaborate with internal and external stakeholders to enhance service delivery and foster strong community relationships. Identify and mitigate risks related to asset management and compliance. Qualifications and Experience: Significant experience in asset management and compliance within the housing sector, with a proven track record of more »

files (electronic and hard copy) are up to date and maintained in an orderly manner. Support with planning and arranging call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Support with routine legionella control activities e.g. tap temperatures and flushing. Complete low risk reactive repairs such … Must be able to work as part of a team Contract/Supplier Management Skills Confident decision maker CAFM Systems Evidence of Excellent Customer Service Delivery Operational experience of managing Environmental, Health & Safety and Quality Systems RESPECT: We act with consideration for others’ ideas and share information openly … collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus more »

in Windows server and Azure technologies (desirable). . Commercial knowledge - project requirements, estimating and contractual awareness. To be able to demonstrate experience in service delivery to clients in full scope of Windows infrastructure. - Able to produce high quality documentation in an agreed format more »

of the environment and teaching activities, and providing advice and guidance on the use of equipment, monitoring and maintaining stock levels and cleanliness for service delivery at all times 4. To sometimes act within scenarios as patients, family members or staff members – donning clothing, clinical props and prosthetics … Assist in the orientation of new academic and academic-related staff – including external programme educators – and promote team working in the context of simulation delivery 9. Provide technical support to academic and academic-related staff and other resource developers in production, editing, subtitling, and publishing still and video content more »

satisfaction through effective communication and problem-solving Work closely with the underwriting, credit, and operations teams to ensure smooth processing of transactions and exceptional service delivery Prepare and present proposals, negotiate terms, and close deals with clients. Ensure all documentation and agreements comply with company policies and regulations … and services. Skills & Experience required: Minimum of 2 years sales experience within a secured lending or residential mortgage market Proven track record of sales & service Experience working with B2B & B2C clients, including intermediaries, brokers, and direct borrowers within a secured lending background Strong understanding of bridging and development finance more »

distributor of construction products. The success of the business is based on the quality of the products it distributes and the quality of the service it provides to its customers. The Group aims to build on its leading market positions in the UK, Ireland, The Netherlands and Finland and … on ad hoc projects as directed by the Group HR Systems Manager. Supporting the improvement of procedures and processes to ensure that the best service delivery is given to our stakeholders and the wider business. Ensuring the required processes & procedures meet GDPR, company policy and/or legal more »

systems etc) is sought by a market leading professional services organisation based in Birmingham and Northampton. With a rich pedigree of innovative, forward thinking service delivery this company are looking for an IT Systems Manager to lead a small team tasked with creating and delivering innovations designed to more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

top-tier material handling solutions to their clients across various industries. As they expand their footprint, they are looking for dedicated and skilled Field Service Engineers to join their dynamic team. Job Description: As a Field Service Engineer, you will be the frontline ambassador of their company, providing … on-site service, maintenance, and repair for their range of forklift trucks. Your technical expertise and customer-centric approach will ensure the optimal performance of their equipment, contributing to their reputation for excellence and reliability. Key Responsibilities: The key responsibilities for the Field Service Engineer are: Perform routine … minimize downtime and enhance equipment longevity. Provide technical support and training to customers on the proper use and maintenance of their products. Maintain accurate service records and documentation. Collaborate with the service team to ensure timely and efficient service delivery. Ensure compliance with safety regulations and company more »

responsible for advisory services to infrastructure clients in the UK and beyond. You will focus on areas such as (regulatory) business planning, asset strategy, service delivery, risk management, and asset management maturity (ISO55001). You will also provide support to the wider business in asset management best practice. … and home. You will be required to travel to client offices 2 days a week. Key responsibilities include; Work with senior management on project delivery Own and develop great relationships with senior client stakeholders Support Director and Associates on identifying opportunities and the development of proposals for future commissions more »