Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents … are recorded on the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can't be resolved more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
BDO
to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working … on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer … relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and more »
Business Analyst/Systems Analyst required by a Professional Services Firm based in Liverpool paying upto 45k, you will need your own transport as you will be visiting other sites in the North West area Do you dream of smarter work flows and a laser focus on efficiency … We're looking for a talented Business Analyst to join a team at a professional services firm in Liverpool. You'll be instrumental in streamlining operations and maximising productivity by leveraging cutting-edge automation and process optimisation. Here's what you'll conquer: Become a detective of inefficiency! Identify … Leverage data analysis to make data-driven decisions and empower staff with information processing improvements. Are you the perfect fit? Experience as a Business Analyst, Process Improvement specialist, or similar role is a must. Proficiency in Microsoft Power Automate, Salesforce development, SQL coding, and reporting tools (Power BI, SQL more »
