1 to 5 of 5 Senior Service Delivery Manager Jobs in England

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery more »

The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison … between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »

Job Designation: Oracle Service Delivery Manager Job Type: Permanent Job Location: England, UK Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM … support projects will be an added advantage. • Proven experience in building effective relationships with internal and external stakeholders. • Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. • Familiarity with ITSM tooling • Strong track record in leading application support and maintenance engagements more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … between Mastek Delivery and L3 Support therefore ensuring any new services delivered can be effectively supported by Mastek L3 Engineers. Co-ordinate all stakeholder reporting packs for ACC each month, and presenting at the appropriate meetings Perform trend and root cause analysis to identify any CI improvements. Work with more »

Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the … direction for projects and gain consensus and clear alignment at all levels as appropriate. - Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the project’s standard operational procedures, processes and technical requirements. - Define … the process and technical requirements. - Schedule, secure resources and manage cross functional teams to deliver to these projects. - Monitor the execution and ensure the delivery of projects in a program is to an appropriate level of quality, ensuring the overall integrity of the request. - Monitor project’s overall progress more »