including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »
Stafford, England, United Kingdom Hybrid / WFH Options
Stone Group Ltd, A Converge Company
advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to servicelevelagreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »
Tamworth, England, United Kingdom Hybrid / WFH Options
Marmion
and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »
Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »
Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »
Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »
As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that more »
