Radstock, Somerset, South West, United Kingdom Hybrid / WFH Options
Bighams Limited
IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »
associated with the deployment and management of IT equipment. Manage assigned tickets and requests (completing the required number of tickets per week) within agreed SLA’s, keeping customers informed on progress. Work with the internal Service Desk team to improve call resolution times and improve customer experience. Maintain the Asset more »
Yeovil, England, United Kingdom Hybrid / WFH Options
Education Horizons
the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »
end users. Responsible for dealing with development, system integration and interface enquiries, problems and requests received via the Service Desk in accordance with the SLA and for liaising with third parties as required. Act as an escalation point within the Solution Development Team for development, system integration and interface enquiries more »
solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the ServiceLevelAgreement and ensure that you do all in your power to meet these service levels. The successful Network Field Engineer will have experience in some more »
networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »
