assist in maintaining the organisation’s IT infrastructure, including servers, network devices (tablets/laptops/desktops etc) and systems in line with set SLA’s. Perform routine system monitoring, analysis and optimisation to ensure high availability and performance together with support partners. Ensure backups and restores are tested at more »
Chigwell, Essex, South East, United Kingdom Hybrid / WFH Options
NMS Recruit
Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Servicemore »
Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA's. Please send your CV now or call Caroline on (phone number removed) for more information more »
Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within ServiceLevel Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with more »
to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional more »
