1 to 4 of 4 SLA Jobs in Edinburgh

written), organizational, and presentation skills. Experience with common data analysis and visualization tools, including experience with MS Excel. Experience with metric analysis, reporting, and SLA management in an ITIL environment. Ability to work independently and efficiently to meet deadlines. Ability to assess and prioritize work in a fast-paced environment. more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one more »

confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »

maintain our platform. Database Expertise: Utilize your knowledge of database engines to run them at scale, optimize performance, and ensure efficient maintenance. SLO/SLA Concepts: Implement and manage Service Level Objectives and Agreements to guarantee our platform's reliability and performance. Infrastructure Management: Use Terraform to manage infrastructure and more »