Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. ITIL v.3 or v.4 Specialist Qualification. Desirable SIAM knowledge. Experience Significant previous experience within an IT focussed role. 10+ years’ experience managing or influencing technical staff and projects. Significant proven success in improving more »
governance/risk/compliance, HR, Customer ServiceManagement, IT Operations, reporting & analytics, project & portfolio management, configuration management, asset management, financial management, vendor management, SIAM, integrations Track record of carrying out pre-sales activities with customers Solid understanding of ServiceNow developer APIs, development tools and techniques A good understanding of more »
to plan effectively. Manages multiple competing demands on time. Drives results & is motivated to improve. Commercial acumen to drive service value Desirable ITIL Qualification SIAM knowledge Experience Significant End user technology platforms experience and dealing with senior stakeholders. Significant previous experience in customer focused workplace services role. 5+ years’ experience more »
foster good collaboration and build trusted relationships Ability to produce high quality documentation using Microsoft Office and Visio Extensive background in IT support including SIAMmanagement, if looking for a career change into Service Design necessary training and mentoring will be provided The Service Operations team: You will be joining more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
ServiceManagement processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum). - Supplier management experience gained in an outsource or SIAM partnership. - The ability to leverage strong Stakeholder and Supplier Management skills to ensure effective Service Management. - Proficiency in the use of ServiceNow (especially the Knowledge more »
Key Responsibilities: Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to more »
a similar role, ideally within an ISO 20000 accredited organisation. In-depth knowledge of cloud computing on the Azure platform. Experience working within a SIAMService Model. ITIL V3 and/or ITIL V4 qualifications. Strong project management skills, with the ability to lead cross-functional teams. Excellent communication andmore »
King's Lynn, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment
a similar role, ideally within an ISO 20000 accredited organisation. In-depth knowledge of cloud computing on the Azure platform. Experience working within a SIAMService Model. ITIL V3 and/or ITIL V4 qualifications. more »
SIAM Lead - Job Spec Our client is a forward thinking fintech Bank using the best technology to help make customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the ServiceIntegration & Management Operating Model (for multi … a culture of excellence, collaboration, and continuous improvement. Effectively communicate with internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives. Be point of escalation for function andservice performance. Work with the SLT and other stakeholders to understand, anticipate and influence demand … SMEs and document clear solution steps. Experience working within a high pressured and regulated UK industry is a must. Desirable Skills and Previous Experience SIAM Qualified more »
Key Responsibilities: The SIAM Lead – is accountable for ServiceIntegration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand the Supplier SOWs and … ensure suppliers are delivering work as agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers … Tools Govern the Continual Service Improvement in conjunction with customers strategy and drive it across Service Providers. Track & Report CSIs across Providers Leads the SIAM Tower and drives its efficiency and effectiveness . Mentors SIAM team, defines and coordinates day-to-day responsibilities of servicemanagement staff Maintains relationship with more »