1 to 4 of 4 Incident Management Jobs in South Yorkshire

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in … a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to customer sites more »

understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and service management experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net If you possess a fervent … Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI. Assist the technical team in overseeing Dataverse data management for our clients. Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications. Oversee the delivery of … IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the technical quality more »

users, working to standard operating procedures. Although not the main focus of this role, the post holder may be asked to assist in: o Incident management for Directorate IT systems.o The maintenance of Laboratory Medicine IT and data transfer systems, both for in-house developed software and externally … related field or relevant experience Desirable Qualification in advanced IT Use (e.g. Microsoft Office Specialist (MOS): Excel, Microsoft Office Specialist (MOS): Access). Project Management Qualification. Additional software training. Experience Essential Highly competent in the full suite of Microsoft Office Packages. Knowledge of computer hardware/software gained through … and analytical reporting skills. Understanding of the principles of information governance. Experience in using Labgnostic System Desirable Experience of project administration. Familiar with Project Management methodologies. Experience of working in an IT support role. Experience of working in an NHS Laboratory setting. Knowledge of pathology IT systems. Customer service more »

Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. Senior more »