1 to 5 of 5 ITSM Jobs in West Yorkshire

Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy more »

and its customers priorities and in line with agreed programmes of work. The post holder will also be responsible for all aspects of IT Service Management functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.There will be a high level more »

administration and support. Ensuring adherence of the Group policies & procedures. AzureAD/Intune. Telecoms (phone providers, ISPs etc.). Asset and Configuration management. IT Service Management Systems. Full UK Drivers licence - essential. Skills & experience: 2 years in a similar role. What We Offer: £29,000 - £31,000 per annum. 37.5 more »

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation, and improvement of ITSM … management, ensuring a healthy CMDB lifecycle in collaboration with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. … Advise and support the business on ITSM processes, practices, IT tools, and standards, advancing process improvement initiatives. Contribute to various IT projects and internal/external audits in the ITSM context. Qualifications: Deep expertise with ServiceNow. Strong knowledge and experience in defining and controlling SLAs, KPIs, and service management topics. more »