incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
working in a customer facing environment MANDATORY Solid technical background with an ability to give instructions to a non-technical audience Hands on experience ITSM software Key Generic Competencies Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Customer focused Ability to collate, digest more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
accounts and permissions on bespoke systems Supporting other bespoke systems Log detailed and accurate reported events, incidents and service requests on the service desk (ITSM) tool. Investigate support issues and escalating as and when required to the Service Desk Manager (SDM) or other teams as appropriate. About us Bromley Healthcare … 2nd and 3rd line support. Support user management and JML (joiner, mover and leaver) processes, including corporate induction day support. Provide reports, using the ITSM software, for the SDM and other senior staff as and when requested. Support users on external networks on the phone and using remote control software. more »
