for analysis. This may include information on performance stats, breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and … Security. Essential: Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience ITILFoundationCertificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. - Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. - To understand all Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Service … initiative, taking advice from manager if required. Essential Skills: - Educated to A-level, diploma or equivalent experience - Commitment to continuing professional development for self - ITILFoundationCertificate or demonstrable equivalent experience - Good understanding of IT infrastructure at a technical level - Experience in providing first line IT Support … in a Service Desk environment - Experience in providing service desk support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. - Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. - To understand all Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Service … initiative, taking advice from manager if required. Essential Skills: - Educated to A-level, diploma or equivalent experience - Commitment to continuing professional development for self - ITILFoundationCertificate or demonstrable equivalent experience - Good understanding of IT infrastructure at a technical level - Experience in providing first line IT Support … in a Service Desk environment - Experience in providing service desk support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an more »
