1 to 3 of 3 ITIL Certification Jobs in Somerset

and team performance. Report Progress : Update Head of Technology Services on KPIs. Budget Planning : Suggest and plan roadmaps for budget efficiency. Other Technical Skills: ITIL Certification : Incident, problem, and change management. Problem-Solving : Strong analytical and solution-based thinking. Communication : Excellent verbal and written skills. Documentation : Ability to more »

knowledge base content creation and management ofsolution* Experience of IT call queues allocation and monitoring* Experience of conducting IT training on IT related subjects* ITIL Intermediate level qualifications relevant to the area of technicalspecialists or equivalent experience.* Thorough understanding of modern information systems/technologies and the supporting tools … systems.* Expert in spreadsheet, presentation and word-processing software.* Knowledge of legislation and good practice in relation to IT policies,processes and standards e.g. ITIL, Data Protection, ISO standards.* Able to prioritise workload of self in order to deliver results.* Able to set clear goals and objectives and use … Experience with NHS systems and processes. Person Specification Qualifications Essential GSCE A-C in Maths and English, or evidence of successful secondary education Desirable ITIL Qualification Degree/Higher Education related to IT Additional courses related to IT Skills Essential Ability to interpret technical and non-technical data which more »

to have experience in a leadership/team lead role in a similar service desk environment. You will need to have good expertise regarding ITIL best practice and ideally hold an ITIL certificate. You will need excellent communication skills and familiarity with service desk tools and incident response more »