1 to 2 of 2 IT Analyst Jobs in Central London

Desktop IT Support Analyst (macOS-focused) Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification. This role provides … 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department. Responsibilities: Provide company-wide 1st/2nd line IT support Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required … Assist in project work Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful Assist with laptops, AV systems, and meeting rooms Set up new starters and do onboarding Configure and deploy devices and phones Microsoft Office 365, Dropbox, Google Suite more »

Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's … of the firm's release processes Work with all relevant stakeholders to ensure the release process is appropriately documented, communicated and understood. Ensure all IT teams follow change and release management process, regularly auditing activities for compliance. Analyse incident logs caused by releases to identify occasions where process has … pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is maintained and up to date Contribute to the IT Risk register to identify and manage operational risks Supporting the Weekly CAB meetings And you: The successful candidate will have experience in a Service more »