1 to 3 of 3 Front Office Jobs in the Midlands

Planning framework in line with industry best practices and company goals. Use various data inputs to create highly accurate forecasts for multiple channels, including Front Office, Back Office, Outbound, and Digital. Track and improve Forecasting and Scheduling performance to maintain stakeholder confidence. Influence Call Centre Managers on … complex data analysis. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience in identifying performance trends. Ability to implement planning industry best practices and more »

care standards. Key Responsibilities Use data, drivers, and forecasts to create tactical and mitigation plans. Develop efficient schedules for a variety of channels, including Front Office, Back Office, and Outbound. Negotiate offline time with stakeholders and Team Leaders to ensure efficient scheduling and Service Level Agreements (SLAs … contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience identifying performance trends. Ability to implement planning industry best practices. A proactive more »

practices and company goals. Develop tactical forecasts and scenario models to support the Tactical Planning team in creating efficient schedules for various channels, including Front Office, Back Office, and Outbound. Act as a key interface between senior operational stakeholders and the Tactical Planning team, providing expert knowledge … making improvement recommendations. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical skills and a proactive outlook toward feedback and continuous improvement. Strong people skills and role model more »