Service Centre Agent
Selkirk, Scotland, United Kingdom
Circet IRE & UK
JOB TITLE : Telecoms Service Centre agent REPORTING TO : Fibre Operations Coordinator CONTRACT : Full Time, Permanent, Flexible Working Options Are you passionate about customer service and operations? This could be the job for you! Circet's Service Centre in Selkirk, Scotland, is hiring! We are looking for … multiple agents to join our service centre and support our Fibre Engineers deliver to customers and clients daily. JOB PURPOSE: Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately. Daily … the FOS will communicate regularly with our Fibre customers, Fibre client contact centres engineers and Supervisors throughout the UK via both inbound and outbound service calls, e-mail and webchat. The FOS will be responsible for all Fibre engineer processes such as Start My Day, Timeslot Adherence, Engineer Utilisation more »
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