2 Customer Service Jobs in Sutton Coldfield

Field Service Engineer Reporting to the Service & Operations Manager you will be responsible for maintaining and repairing customers cleaning machines throughout the Midlands and Northwest of the UK, whilst providing the highest possible level of on-site service to customers. Supporting business development by way of service sales to customers where applicable. Field Service Engineer Description of Duties To maintain customer on site cleaning equipment through both planned service calls and unplanned breakdowns. Making customers and their needs a primary focus; developing and sustaining productive customer relationships. To carry out breakdown calls … ensuring that the customer is aware of ETAs and all site booking in processes are followed. Explore commercial opportunities whilst on customers sites. Plan daily workload along with the Service controller to ensure breakdown calls are attended within the customers SLA. Maximise first time fix by ensuring adequate more »

Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high … Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are more »