Customer Service Engineer
Twickenham, London, St. Margarets and North Twickenham, United Kingdom
ARM
About the role A leading Public Safety client of ours is looking for a Customer Service Engineer to join their tam to work across a variety of customers and services. As a Customer Service Engineer, your role is all about providing exceptional second line technical support … and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna … our Headquarters in Vienna and our client sites around the UK to support services. Your Main Responsibilities: * Communicating with & responding to customers about technical service incidents, events and requests. * Analysing and diagnosing errors and faults * Proactively drive incidents through to resolution * Collaborate with our engineering teams, in the UK more »
Employment Type: Permanent
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