1 to 25 of 40 Customer Service Jobs in Devon

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation … supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with … supplier interaction/management. Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction, in addition to representing the brand by providing Information. Role Completing product presentations. Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership including EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer service specialist Level 3 Sales Qualification, (City and Guilds Level 2 Certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia Product Knowledge A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

experience or not-we will have a role for you! If you do not have experience but have always wanted to learn more about Customer Service processes, or perhaps study to help your business knowledge grow, then this is the opportunity for you! Role Overview: As an Back … dedicated support in line with company standards and assist National Accounts Reservations Agents as needed. Key Responsibilities: Manage branch queries Trigger mileage, changeover and service requests on customer reservations systems Record and escalate overdue mileage requests appropriately Coordinate vehicle changeovers with other departments Run reports to help business … operations Monitor and escalate high mileage reservations to account managers Use customer portals to address service issues and offer compensation when necessary Collaborate with Account Managers to resolve issues promptly Escalate potential problems to the Back Office Manager Skills and Qualifications: Previous customer service experience desirable more »

UP TO £26K DOE | EXETER | CAREER PROGRESSION Our client, a prestigious high-end company, is in search of a Customer Services Advisor who is fluent in German and or Dutch. 38.75 hours a week, Monday to Friday, 09.00-17.30 Customer Services Advisor responsibilities: Receiving and making telephone calls … in the relevant language Processing orders received via telephone or email Responding to and solving customer problems/queries/complaints Supporting and liaising with the Sales Representatives regarding queries relating to customer details, display products and inputting of orders Assisting customers with floor plans and quantity calculations … Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing Customer Services Advisor requirements: Be fluent in German and/or Dutch and be competent in formal writing skills in German and English Have proven customer service and administration experience Strong more »

Trainee Field Service Engineer (Full Industry Training) £23,000 - £30,000 + Company Car + Door to Door + Local Patch + Specialist Industry Training + Life Insurance + Medical Insurance + Enhanced Pension + 33 Days Holiday + Benefits Field Based, commutable from Plymouth, Ivybridge, Saltash, Callington, Liskeard … Salcombe, Totnes, Tavistock and surrounding areas. Are you an aspiring Field Service Engineer looking to break your way into industry and work for a Globally renowned business who offer full training into their industry to massively develop your skillset, giving you the opportunities to gain recognition and progress through … are looking to expand their workforce with motivated and enthusiastic individuals who they can invest in long term. On offer is a Trainee Field Service Engineer, where you will be responsible for the installation, maintenance and service of a variety of products within the Finance, Gaming and Retail more »

running of IT systems and applications and network, ensuring excellent uptime levels. (Multi-site UK). Providing users with a First-Class level of customer service, responding to IT support calls placed through the IT Helpdesk, via telephone and in person. The smooth running and monitoring of all … to escalate issues assigned to 1 st , 2nd line support to a more senior team member to ensure our customers receive the fastest possible service for their needs. Evaluate existing technologies and processes with the view of providing continuous improvement from within the business. Bring your ideas to the … own initiative coupled with an excellent Team ethic. Trustworthy and reliable. Able to quickly build relationships at all levels coupled with a First-Class customer service ethic. Calm under pressure and resilient. Full, Clean driving license. Desirable Qualification and Experience: Computer related Professional Qualification (e.g., CompTIA+ ) or similar. more »

career, looking to retrain or to start a new one ? If you do not have experience but have always wanted to learn more about Customer Service processes or help your business knowledge grow, then this is the opportunity for you! The Role: This is a general administration role … and database maintenance. An administrator may perform duties that are broad and varied in line with GDPR. We have various roles The candidate: Previous customer service experience desirable but not essential Happy to work independently, as well as in a team in fast paced environment Excellent communication skills … team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we more »

Role: Asset Maintenance Solutions Field Service Engineer Contract: Permanent Location: Barnstable, North Devon As a Briggs Asset Maintenance Solutions Field Service Engineer, you will be responsible for. Adhering to safety guidelines set and all policies set out by customers and Briggs Equipment The service and maintenance of … Petrol and Electrically powered Small Plant, Agricultural and Ground Care Equipment This will involve attending Breakdowns, Fault Finding and completing planned Preventative Maintenance Ensuring customer service is kept to a high level and any queries are addressed Complete job activity electronically and ensure all required parts to complete … tasks are ordered Ensuring the company vehicle is maintained to a high standard and has the correct parts stock Ensuring customer relationship are maintained and developed through high standards of service As an Asset Maintenance Solutions Field Service Engineer you will demonstrate; Relevant technical qualification Previous experience more »

necessary for the delivery of 1st to 2nd Line support. JOB SPECIFICATION: 2nd Line Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team KPI's for work completion. Provide a technical escalation point … for 1st line team members and ensure technical escalations to 3rd Line are informative and precise. To ensure adherence to customer escalation procedures. Respond to escalated, complex and high impact issues within SLA. Establishing and maintaining excellent working relationships with all depts as well as 3rd parties. Assist in … security and backup procedures associated hardware/software, data, and Information systems. Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels. Provide training where necessary to all team members. Following company policies, procedures, and work instructions REQUIREMENTS: 2nd Line Support Engineer Ideally you more »

Cycle to Work Scheme Discounted car hire rates Friendly and supportive working environment Career progression Are you passionate about driving business growth through effective customer management? We are seeking a dynamic Internal Account Development Executive to join our team and take charge of our SME portfolio of account customers. … This role is crucial in ensuring strong, profitable revenue generation and maintaining exceptional customer service standards. Role Overview: As an Internal Account Development Executive, you will be responsible for managing relationships with our SME account customers, focusing on revenue growth and customer satisfaction. Working closely with our … National Sales Team and various departments, you will play a key role in ensuring tasks are completed efficiently and customer expectations are exceeded. Key Responsibilities: Develop existing customer accounts to identify opportunities for increased rental volumes Meet individual/team revenue targets and KPIs Collaborate with customers to more »

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery. Role JOB PURPOSE To support the IT Operations teams in all aspects of relevant service delivery. To assist in maintaining a high standard of customer service to the South Devon Health Community. To support the IT Operations teams in the day to day running and … the role. Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates. Participate in monitoring IT Service Desk requests. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Prioritise own more »

technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing Reporting to the 2nd Line Team Manager, you'll form part of a … with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits/week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and … Creating knowledge articles for peer use and knowledge transfer Provide training where necessary to all team members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems more »

an Infrastructure Engineer, you will address and resolve a wide range of hardware, software and network-related issues, to ensure a high level of customer service at all times. The role is a 2-year fixed-term contract Infrastructure Engineer responsibilities include: - Deploy and configure infrastructure components, including more »

working overhead and underground using both OR PIA and client specific network. Activities will include using ABF equipment, plant equipment, backfill and reinstatement within customer boundaries. Working with Circet Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport … equipment. Complete intrusive surveys ('rodding and roping') on the underground and pole network. Fault-Finding on End to End Installations including UG, Dropwire, Splitters, Customer Endpoint Installing, Splicing and Testing Fibre Optics Work efficiently whilst being considerate and maintaining a clean environment and excellent customer satisfaction Respond professionally … and effectively to all customer requests and enquiries Comply with company fleet policy Comply with current health and safety regulations aligned to H&S handbook, Tool Box Talks, Risk assessments and Method statements Ensure work activities comply with current environmental regulations Educating our customers on the services installed while more »

ensuring smooth operation of their IT systems and infrastructure. You will be responsible for diagnosing and resolving technical issues, implementing solutions, and delivering excellent customer service to end-users. On completion of probation, this role offers Hybrid Working with regular access to the Exeter office. IT Support Technician … experience in a technical support role, preferably in an IT services environment Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications Customer-focused mindset with strong communication and interpersonal skills Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Cisco Certified Entry more »

Europe. Your new role: Providing first-line support, assisting users in person, via phone, or remotely, ensuring efficient resolution of issues and delivering exceptional customer service. Implement upgrades, patches, and new applications and equipment to enhance performance and security. Participate in IT projects to improve efficiency and reliability of more »

our people, our environment, our world. Join us. You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills … will also be expected to liaise with both IT customers and the Infrastructure and Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life … that the team provide effective cover. The skills you need Experience of managing staff. Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills are essential. Must have knowledge of multiple IT Helpdesk Systems Must have knowledge of Microsoft Windows Environments Experience of problem solving more »

some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert-trend identification, Intune, Usr/Device Management … and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for individual customer services running on Microsoft … Azure Cloud Platform. You will also diagnose platform faults resulting in service disruption for customer services deployed on the company's cloud platform. Please note, this position requires a 24x7 on-call customer operations by engineers with specific knowledge about customer workloads including application, solution architecture more »

each development achieves the desired health, safety and environmental performance standards. To achieve the programme and quality requirements. You will promote the importance of customer relationships to all site based teams to include directly employed and sub-contracted staff, and ensure the customer journey is applied with and … Decision maker with pragmatic approach to problem solving Discretion and integrity in attitude and approach Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets Demonstrable personal credibility 'Can do' attitude Willing to work extra to meet deadlines as and … membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for competent Air Source Heat Pump Installers or Plumbing Engineers to enter in to the ASHP … between £1,000 to £2,000 per week. Required qualifications: - NVQ Level 3 in Plumbing and heating Job titles that may also be applicable: Service & Repair Gas Engineer, Gas/Boiler Installer, Gas/Boiler Service Engineer, HVAC Engineer, Multi Skilled Engineer, Fitter. Rubix M&E are trusted … partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing team. We are also recruiting for; Renewable Electricians more »

GCSE or equivalent, grade 4/C (Desired) About the Employer Axminster Tools We are a family business built on a foundation of strong customer service values.Located in the South West of England and predominantly distributing across the UK, Eire and mainland Europe, Axminster Tools has established itself … as a market leader in the mail order tools and machinery industry offering a friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts. more »

Problem-solving (eg hardware/software issues and connectivity) Liaison with network providers Provisioning telephone systems Activating mobile phones including SIM management/installation Customer services If you can demonstrate having a strong interest in technology and enjoy supporting others with exceptional customer service please apply today more »

clients on their paid media campaigns – focusing on Paid Search and Paid Social, but also Amazon and Programmatic. Responsible for ensuring a high- level customer service and best practice in PPC account management, you will be a role model for excellence within the agency. You’ll be deeply more »