1 to 25 of 34 Customer Service Jobs in the City of London

dealers to build strong relationships with key stakeholders at the Financial Director and Managing Director levels. In this role, you'll deliver top-notch customer service and partner with clients to meet their FX needs. Key Responsibilities: Relationship Building: Develop and maintain relationships with key stakeholders to present … direction of the FX proposition. Market Engagement: Use your extensive knowledge of FX markets and external providers to drive wallet share and FX turnover. Customer Service: Provide exceptional customer service and act as a partner to clients, addressing their FX needs. Pricing Negotiation: Negotiate FX pricing … to post-sales support. Requirements: Background or knowledge in Foreign Exchange sales (corporate or private brokerage). Portfolio Management: Proven experience in managing a customer portfolio with positive results. Sales Environment: Ability to thrive in a busy sales environment and meet tight deadlines. Technical Skills : Proficiency in internal MI more »

Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstratable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customer service orientation. Certifications are highly regarded. The ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise … ideas to stakeholders and display excellent interpersonal skills Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service: When dealing with clients and other team members, you need good customer service skills to answer questions and fix issues. more »

Role: Junior Service Support Analyst (1st Line) Sector: Technology Location: Central London Salary: £20,000 to £25,000 + Benefits A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing … line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience is a more »

Endpoint Administrator Associate, Teams Administrator Associate OR similar Desirable Skills & Knowledge: Experience with on-premises PBX call center migration. Expertise in designing and implementing Customer Service CRM systems (e.g., Dynamics Customer Service and Insights). Why You'll Love Working There Influence and Innovation: Shape the more »

IT equipment; * Attend daily, and management meetings when required, to provide business updates; * Maintain and review all compliance requirements around Cyber security and GDPR. CUSTOMER SERVICE * Deliver friendly, efficient customer service to all our guests; * Promote a helpful and professional image to guests; * Listen and notice more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than 25 individuals. Will be responsible for deliveries … VAT calculated. Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.) Handling enquiries, complaints and other aspects of customer service as required. Monthly stock reconciliations and handling follow-on enquiries from the finance department. Handling non-conformances Occasional on-site inspection of more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

in investing in our employees futures. We look for ambitious, driven, and hardworking people to join our team. We are looking for a new Service Controller to become part of the walking team based in central London. This list is not exhaustive, but the core responsibilities are: Answering service calls, effectively prioritising issues, and ensuring they are logged on our internal systems. Allocate engineers to calls, making sure all our Service Level Agreements (SLAs) are met. Responding to Service Control emails requesting engineers or consumables and providing quotes when chargeable. Inputting engineer closure details for each … service call and ordering parts when needed. Advising customers on consumable delivery queries. Working closely with our Logistics, Project Management, Workshop and Sales team. Log calls outside of the London area with Third Party Companies and ensure services response times are kept in line with the Service Level more »

inductions for new starters What skills do you need to be a Junior IT Support Engineer? The ability to work independently on Desktop Support Customer service expertise Desktop Support in a Windows 10/11 environment Office 365/Azure admin Teams admin experience SharePoint OneDrive Azure AD more »

We are working with a multinational Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills. What You … technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction. Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations. What We're Looking For: Passion for technology and a keen interest in electronic products, especially smartphones. Excellent communication skills … with fluency in spoken English. Strong problem-solving abilities and a customer-focused approach. Previous experience in technical customer service or support roles preferred. College Diploma or higher education level is required. If you are interested in exploring this role further, please click apply now! You can more »

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or … annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security … industry. Experience of IP based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer facing environment. Problem solving skills. Customer focus with ability to communicate effectively with a range of customers. Experience of/and or knowledge of more »

projects and upgrades. Maintain accurate records of support requests and resolutions. Collaborate with team members to improve IT processes. Essential Skills: Strong communication and customer service skills. Solid understanding of IT hardware, software, and networking concepts. Experience with relevant technologies. Ability to prioritize and manage multiple tasks effectively. more »

environment that encourages teamwork and mutual respect. Recruit, train, mentor, and manage staff members. Handle performance management and disciplinary actions when necessary. Ensure every customer feels valued and satisfied. Manage financial aspects, including budgeting and forecasting. Monitor and reduce operational costs, such as COGS and labour. Analyse sales data … staff schedules for cost management. Ensure food and beverages meet high-quality standards. About the General Manager – Grab & GO Concept: You come from Quick Service Restaurant (QSR) or Granb & Go settings. Exceptional communication and leadership skills. Customer service orientation. Strong understanding of business financials. Strategic decision-making more »

presentations and proposals. Meet and exceed sales targets and objectives. Analyze market trends and competitor activities to stay ahead in the industry. Provide excellent customer service and support to ensure client satisfaction. Qualifications: Proven experience in sales, business development, or a related field. Strong communication, negotiation, and interpersonal more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is … Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and … maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project more »

qualified leads using various channels of outreach including but not limited to cold calling, email, and social selling. Providing a world-class prospect and customer experience through every interaction. Finding new markets and new ways to reach existing markets. Build new strategies to sell more into existing markets and … clients and key stakeholders. Cross-functional collaboration with the marketing, partnership, and product management teams to develop effective sales strategies and campaigns. Provide exceptional customer service and follow-up to ensure client satisfaction. Be willing to work on different shifts according to specific partner locations/time zones. more »

years of sales/business development managerial experience Excellent written and verbal communication skills in English or Mandarin Call Center/BPO/Customer Service experience is a plus! Ability to differentiate between colors Computer Literate, proficient in Microsoft Office Company Introduction: We are Keding Enterprises (KD), established … operating procedures. Oversee operations and implement management. Execute Franchiser-approved marketing campaigns and promotions. Build relationships with local stakeholders to increase brand awareness and customer loyalty. Adopt and execute operational procedures of Keding Enterprises. Formulate regular reports to the franchiser on performance indicators and metrics set. Requirements: Experience in more »

installation tasks are carried out at a high standard within the specified program timelines. Liaise with clients and their contractors, offering the best possible customer service. Provide with site surveys and detailed reports to identify risks and make recommendations. Ability to understand complex drawings and schematics. Preparing comprehensive documents more »

to mobility; Developing client proposals and presentations; Leading/participating in client meetings to enhance relationships; Evaluating the efficiency of operational processes, procedure and service strategies and developing when necessary; Ensuring quality customer service; Monitoring client survey results and determining client needs; The Person: The successful candidate more »

investing in our employees futures. We look for ambitious, driven, and hardworking people to join our team. We are looking for a new Field Service Engineer to become part of the walking team based in central London. This list is not exhaustive, but the core responsibilities are: You will … be working with Canon, Ricoh, and Kyocera products. You will be required to: Repair of customers equipment at their premises in line with service guidelines set. Completion of preventative maintenance either on fault calls or dedicated visits. Completion of work within the given response schedule and to a consistently … high standard. Installation of machines, including networking and operator training. Be personable and approachable with excellent customer service skills. You will work closely with our Call Control team Other desirable credentials will be: A minimum of 2 years service experience in copier and print solutions service. Be more »

VAT calculated Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.) Handling enquiries, complaints and other aspects of customer service as required Monthly stock reconciliations, and handling follow-on enquiries from the finance department Handling non-conformances Handling Block Inventory Occasional on more »

provider prepared payroll against the approved payroll inputs - Maintain payroll system and records - Prepare and reconcile month end payroll journals/accounting - Support dynamic customer service - Review processes to improve and enhance quality - Support payroll audits and reporting compliance - Protect employee personal data Knowledge, Skills & Experience Required - Must … prioritise, multitask and meet tight deadlines - Accuracy and attention to detail - Excel spreadsheet skills - Proficient with applications and systems BENEFITS Private Healthcare Death in Service Income Protection Generous pension 25 days holiday Free parking Salary Salary 40K to 50K pending on experience + 25% bonus + stock options Location more »

team during these works. The Technical Services Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. You will ensure that the conduct of any personnel under your control is safe, professional and conscientious. You will … are communicated by the Engineering Team (Shift Engineers/Shift Leaders). Any remedial actions are captured/recorded, and proposals submitted to the customer for review/approval. ? To provide backup as engineering relief cover in the event of an emergency, which may require temporary Shift working. ? Ensure … the team and Specialist Vendors comply with the contractual service level agreements (SLAs). ? Take a leading role in the regular review of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed. Monitoring progress throughout the month to ensure compliance more »

London Salary: up to £35k Type: Hybrid, at-least 1 day a week in the London Office Are you passionate about delivering an excellent service and want a new challenge? Are you looking for a long term career opportunity? Is flexible work/life balance important to you? I … claims. We require a Adjusting Executive to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level. You will have the following skills: The confidence and ability to deliver excellent customer service more »