1 to 3 of 3 Customer Experience Jobs in Staffordshire

of the project delivery team working on package and tailored application implementations and collaborating with other teams to deliver improvement projects that support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your … ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous, and agreed with customer stakeholders To develop realistic and achievable project plans in line with specified requirements, available project resource and the complexity of the project Ensuring excellent … managing project controls the use of project management tools Provide informative and accurate progress and exception reporting to a range of internal and external customer stakeholders To manage the customer's project tasks, mitigating project risks, actively monitor and manage actions, issues and dependencies To proactively manage projects more »

remains accurate and up-to-date. Collaborate with Sales and Technical Contact Centre Teams: Work closely to coordinate training efforts and ensure a seamless customer experience for our installers. Document Training Activities: Maintain detailed records of training activities, including attendance, topics covered, and customer feedback. Use this … team at various shows and events. What We’re Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working hands-on with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication skills. Ability to convey complex technical more »

of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process improvements and adherence … it is imperative for you to consider scalability, security and emerging technologies, whilst advocating for investments that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape … evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other more »