needs to have Gov experience and working to GDS standards would be ideal - Strong understanding of conversational AI technologies, natural language processing (NLP), and chatbot frameworks. - Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making. - Excellent communication and interpersonal skills, with the ability to influence more »
Ashton-Under-Lyne, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
The Recruitment Co
for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. more »
Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ada Meher
individual will play a key role in ensuring the smooth operation of IT systems. Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Detail 2 Recruitment Ltd
a related field. Or professional qualification. Proven experience in using generative AI for contact strategy and conversation design, with a focus on voice AI, chatbot, and IVR systems. Strong understanding of natural language processing (NLP/NLU) technologies and machine learning Demonstrated ability to design and implement complex conversational flows … in best practice around conversational flows and prompt writing and managing generative AI platforms Design and develop best practice conversational flows for voice AI, chatbot ensuring a seamless and natural interaction experience for customers. Collaborate closely with cross-functional teams, including product managers, digital teams, and customer support specialists, to more »
and machine learning techniques to enhance and optimize internal and external-facing applications, leveraging customer and client data for personalized experiences. Implement AI-driven chatbots and virtual assistants to facilitate customer interactions and streamline communication processes. Develop predictive analytics models to forecast customer behavior and optimize collections strategies. Integrate natural … APIs or microservices architecture. Ability to interpret and communicate AI insights effectively to both technical and non-technical stakeholders. Experience with: Developing AI-powered chatbots and virtual assistants for customer engagement. Utilizing AI for sentiment analysis and customer behavior prediction. Previous experience applying AI solutions in the collections or financial more »
