1 to 6 of 6 Change Management Jobs in Tyne and Wear

manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service request … and collaboration within teams/departments and across organisational boundaries. Person Specification Qualifications Essential Educated to degree level or equivalent experience, demonstrable in team management plus additional expert specialist knowledge in ITSM and ITIL methodology. Desirable Project management methodology Experience Essential Significant experience in an ITSM leadership or … managerial role Proven experience in managing and leading a team within an ITSM environment. Demonstrable experience in implementing and managing ITSM processes like Incident Management, Problem Management, Change Management, and Service Request Management. n-depth knowledge of ITSM best practices, preferably demonstrated by ITIL certification. Strong more »

other duties outside of this job description that are commensurate with their skills and experience, including tasks delegated by their line manager and other management staff. The job holder may be required to occasionally work at sites other than their primary place of work and may be required to … occasionally work outside their normal working hours. Technical/Job Skills, Qualifications and Experience Microsoft Certified in Server Management, Azure Infrastructure Management (or equivalent). Maintaining and administrating all Microsoft Server operating systems, on premise and in cloud environments. Provisioning, maintaining and administrating Microsoft Azure resources. Maintaining and … levels within the organisation. Ability to work independently to research and resolve technical issues. Ability to work as a team member. Understand and use change management systems. Experience configuring and using Linux OS (desirable). ITIL Foundation qualification more »

are localised and tested for each market, and the roll-out planned and executed with excellence. The role will work with the existing IT management team to deliver this project on time and without disruption to our commercial operations. The successful candidate will have experience in POS hardware, software … preferably Cegid) and localisation in multiple countries (languages, receipts, fiscal, sales tax), as well as demonstrable project management delivery. The role may require the delivery of other associated business cases and projects in the retail estate. Essential Duties and Responsibilities: Analyse business requirements and lead discovery workshops with Users … functional requirements. Take delivery of changes, releases, and solutions, ensure function compliance to requirements, smoke test, lead end-to-end testing and UAT. Assess change impacts, follow release and change management processes and manage stakeholder communication to successful go-live. Evaluate, test, schedule and/or upgrade more »

party applications and configurable of the shelf products (CoTS) and services, to support swift resolution of problems and major incidents.Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.Implementing standards and policies, pro … of services Financial ManagementMaintain an awareness of financial and personal implications in the use of a range of resources.Contribute to and prepare proposals for change including producing necessary estimates, mandates and business cases within the technology department. Relationship ManagementIdentifying opportunities and engaging in partnership working with other individuals, groups … service levels, KPI's and standards within team, generating reports to agreed frequency, methods and processes. Delivery ManagementPreparing plans to enable the delivery and management of projects and programmes undertaken by the team. Providing operational direction in the preparation of plans to deliver systems and service across the organisation.Proactively more »

for the helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to … on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be … builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The more »