in technology, digital and AI this is an exciting time to join the business. Duties and responsibilities will include: Oversee entire technology function - ERP, CRM, applications, networking, security, development & support etc... Management and development of strategic plan, roadmap with a substantial budget Working with the senior management team and board more »
email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them accordingly What the role offers : Working for a more »
email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them accordingly What the role offers : Working for a more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
with your most up-to-date CV! Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management, Customer Service, People management BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy. more »
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
uplifts 3rd line technical support Assist in the set up, configuration and maintenance of network infrastructure Support the Senior Systems Administrator for ERP/CRM Sound good? The benefits: 25 days annual leave plus bank holidays, increasing to 26 after a year of service 2 months full sick pay plus more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Ipswich, England, United Kingdom Hybrid / WFH Options
Mitchell Maguire
conversion rates Prioritise workload to ensure that deadline are met Typical project value range of between £10k - £200k Management and upkeep of the company CRM system The ideal applicant will be Estimator Ventilation Systems with: Must have a estimating experience within the ventilation market sector Ideally will have experience working more »
enforcement agencies. Hands-on delivery Able to operate and communicate competently at all levels, both internally and externally. The ability to demonstrate proactive customerrelationshipmanagement and effective relationship building is essential. Behave in an ethical and sustainable way Full UK drivers license Desirable Experience: Be committed to performance excellence. more »
RAMS, insurances and competencies required prior to attending site *Ensuring all administrative paperwork i.e. contracts and service documents are inputted on to the Office CRM system *Assisting the other engineers with research and development into new systems and equipment *Taking due care of company vehicle, completing vehicle checks and ensuring more »
customer support for technical and course issues. Communicate with clients and users regarding support requests, giving advice to resolve issues. Raise cases on Salesforce CRM when escalation is required. Manage cases up to the point of resolution. Close cases on CRM once complete. Customer care calls. Operate HubSpot chat function more »
candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to … Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Required Skills: Customer service experience more »
recommend additional training for the client. Support the in-house developed software products and sharing repeated faults to the wider IT team. Utilise the CRM to ensure notes and contact details are kept up to date. Skills: You must have experience working in application or software support. Experience in a … client facing role is essential. Outstanding customer service and communication is essential. Experience working with CRM, Office 365 and Ticketing systems is essential. Having skill sets with SQL scripting is desirable but not essential. Salary & Location: £35,000 - £40,000 per annum depending on experience. This role is based fully more »
