this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and map … provide insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and ExperienceExperience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets.ITIL more »
Application, and Infrastructure groups in region. and promote change control processes to ensure compliance and protect service. asset management processes in region and improve CMDB accuracy. and control Standard Operating Procedure (SOP’s) for IT processes. and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation. with more »
that support requirements have been met. Ensured that services being handed over into operations have the necessary artefacts (KB articles, CI entries in the CMDB) produced to enable them to be supported and developed post transition to live/production environment. Worked with the IT Services operational teams to understand more »
Rugby, England, United Kingdom Hybrid / WFH Options
LanceSoft UK
Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP’s) for IT processes. Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for more »
implementation of solutions. This role will allow extensive ServiceNow training and upskilling. Our client is looking for someone who possesses experience in ITOM/CMDB/Discovery work. Essential skills for this role include ITIL processes, Developing solutions with ServiceNow. Core Responsibilities: * Developing complex solutions, carry out impact assessments to more »
thin client and locally-installed business applications where required • Work with IT to ensure local applications work and perform consistently on devices • Ensure the CMDB/Asset Database is kept up to date in relation to user allocation and that assets are retrieved when users leave the organisation Account Managementmore »
request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Experis
similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
highly secure site near Reading. Hybrid working is supported after training. Job Summary: As the Application Support Engineer you will support various applications in CMDB and Monitoring. You will carry out daily checks, regular maintenance, patching and incident resolution. Essential skills/qualifications: Windows Server experience Active SC clearance Active more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configurationmanagementdatabase for Newcastle based assets. Coordination of local joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of more »
of all Company and Client services Respond to Service and Incident Requests as allocated to you or reassign as necessary Maintain an accurate ConfigurationManagementDatabase (CMBD) Complete appropriate administrative functions including configuration, process and operational documentation and maintenance of Service Desk information Ensure that all ICT functions achieve standards more »
convening of CAB where appropriate or as a retrospective change request at a scheduled CAB meeting. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Sanderson Recruitment
Requirements: NVQ Diploma in Business and Administration or equivalent. Experience providing coordination support to complex business functions. Proficiency in Microsoft applications. Experience with internal CMDB and accounting systems. Previous support experience with Project Management Teams. Familiarity with Microsoft Project. UK Security Check (SC) clearance required or eligible. If this sounds more »
Cisco, Palo Alto, Big IP (FW, SDWAN, VLAN’s, Routing, Switching)Security (Splunk, APM, SIEM)Login/Monitoring (Splunk, Elastic, Prometheus, PRTG, Netbox, IPAM, CMDB)Mattermost, AtlassianThe roleAs a Site Reliability Engineer you will work on projects relating to application software, operating systems and system management tools as well as more »
experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (ConfigurationManagementDatabase) and their application (e.g. ServiceNow) Familiarity with the generation of Service Acceptance Checklists and Service Design Packs and Operational readiness reviews Able to hold more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
seeks an Application Support Engineer in Stoke-on-Trent. Join their team to master discovery data and lifecycle management. Responsibilities include maintaining and auditing CMDB-stored data, ensuring data precision, and periodic reviews to uphold standards. This role offers flexibility with our clients' hybrid working policy. If you're passionate more »
Service Asset and ConfigurationManagement Engineer, you will be responsible for maintaining the IT environment and data that is collected and stored within the CMDB and other toolsets. You will be taking responsibility for the data quality and processes You will be updating and maintaining the CMS, ensuring data is more »
ve got to be a whizz with software packaging, know your way around tools like or similar to SNOW Licence Manager, Nessus, Truesight, and CMDB, and be a pro at digging into data with Excel and SQL. There is huge investment in tech, so your role as an internal IT more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
testing changes to service management software (JIRA) to meet new business requirements; Troubleshooting issues with service management software (JIRA); Administration of service CMDB (ConfigurationManagementDatabase) and assisting with the design of CMDB changes; Contributing to user documentation and producing training materials for customers and internal users of service software more »
changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions. Define and maintain the ConfigurationManagementDatabase (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy. Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool. Define … these metrics, and provide management information to support service reviews. Lead and coach a team, managing performance, talent development, and HR processes. Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations. Manage risks related to Change & CMDB modules within the ITSM tool. Contribute to the IT more »
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
Akkodis
properly. You've got to be a whizz with software packaging, know your way around tools like SNOW Licence Manager, Nessus, Truesight, and Helix CMDB, and be a pro at digging into data with Excel and SQL. The day-to-day of this role will be keeping all the software more »
of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate.Implement change in an appropriate, controlled manner.Make sure that CMDB (change managementdatabase)/documentation is kept up to date and fit for purpose.Ensure work is carried out to the appropriate quality and company standards more »
Manchester Area, United Kingdom Hybrid / WFH Options
Eutopia Solutions
Senior ConfigurationManagement Engineer (CMDB) – Manchester/Hybrid working Our client, a prestigious Professional Services is looking to engage a Senior ConfigurationManagement Engineer (CMDB) to work out of their Manchester offices. With offices Globally, and a workforce of in excess of 5,500, you would be joining a talented … and integrations related to configuration management. You will also contribute to the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data using system management integrations. You will advance the maturity of the CMDB platform and ConfigurationManagement as a service and will also support cross … skills and experience required: You will have a minimum of 3 years hands on relevant ConfigurationManagement experience It is essential that you have CMDB experience, and also preferably CSDM It would be advantageous if you have ServiceNow experience but UCMDM, BCM Atrium and/or Microsoft Service Management experience more »
Sheffield Health and Social Care NHS Foundation Trust
such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the ConfigurationManagementDatabase (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within the priority time assigned. … Service Desk enquiries. Ensure all administration activities such as updating, maintaining and development of the IT Service Management Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the knowledge base is carried out by all members more »
request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that Unified Communications infrastructure ConfigurationManagementDatabase (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »