Application Support Engineer
NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
GEM Partnership
client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1st line … issues, offering guidance and managing changes for their software clients, providing timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all … relevant support procedures are followed Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer more »
Employment Type: Permanent
Salary: £24000 - £34000/annum
Posted: